RETURNS

If you aren't delighted with your purchase, you can return a product within 14 days and we will happily refund the purchase price.

It's easy to return a product. Simply obtain a Return number. This can be acquired by completing this form:

Alternatively, call us on 07786 370337 to discuss your return.

1. When returning products, you are under a duty to take reasonable care to ensure that we receive the product(s) and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product, we recommend that you use a recorded delivery service. Products returned to the sender may be in the original packaging with the accompanying Copy of the returns form p

2. Please note that you will be responsible for the costs of returning the products.

3. If the product you receive: (a) has been sent to you incorrectly due to the fulfiller’s error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality, it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

4. (a) Unwanted Products
   An unwanted product can be returned for a full refund within 14 (fourteen) days of delivery as long as it’s still in its original, unopened packaging.
   (b) Defective Products 
   You should notify us of any Defective product upon receipt and this should be returned as soon as possible, and in any event, within 28 days of delivery.

5. In particular, please note that any items returned which you claim to be faulty or incomplete are checked and verified by us. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

6. Any items that you return are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

7. Returns Address:
   48 Locking Close
   Bowerhill
   Melksham
   Wiltshire
   SN12 6XS