TERMS & CONDITIONS

1. General 

This page explains the conditions of sale applying to our supply to you of any of the products listed on our website https://www.montymagpie.co.uk

These general terms and conditions of sale are the Standard Terms and Conditions and Customer Information that apply for all ordered and deliveries through this web site's online store ("we" or "our" hereafter). 
Please read these conditions of sale carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these conditions of sale as set out below. 


MontyMagpie.co.uk uses the Squarespace shopping service to process orders placed at montymagpie.co.uk  To ensure the very best shopping experience.

2. Purchase of goods, order process 

When you order and pay online, the Squarespace system starts working to ensure rapid delivery by ourselves or one of our fulfilment partners.

The purchase order is accepted by sending an order confirmation e-mail to you at the email address Provided by you upon transmission of the order. We communicate by email to keep you informed about its status. You may receive updates at your email address.

Communication about your order may include, but is not limited to:

  • Order Confirmation;

  • Backorder Notification and Update;

  • Shipment Confirmation;

  • Shipping Delays.

The contract itself shall only be completed when your order is accepted which shall occur, at the latest, on delivery of the goods. You will be contracting with us as the manufacturer/distributor/importer of the goods. If we cannot accept your order (for example, but without limitation, because the goods are found to be unavailable) we will notify you by email and/or telephone.

The contract is subject to your right of cancellation (see Your Right of Cancellation paragraph).

Montymagpie.co.uk have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with Payment terms below).

You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from this Site unless expressly authorized by us.

We may transfer our rights and obligations under these terms to another organization, but this will not affect your rights or our obligations under these terms.


3. About you

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts and you are at least 18 years old;

  • if you are contracting as a consumer, please note that nothing in the contract between you and us or these conditions of sale affect your legal rights as a consumer.


4. Price of the goods

The price of any product will be as displayed on this website from time to time, except in cases of obvious error. The images of the goods on the website are for illustrative purposes only. The customer is invoiced at the prices and the currency indicated on the Website and agreed in the contract of sale.

Unless otherwise expressly indicated in writing by Montymagpie.co.uk at the time of the definitive validation of the order, the prices which is inclusive of VAT (if applicable) and any indirect taxes (if applicable) at the current rates together with delivery costs, which will be added to the total amount due. Montymagpie.co.uk reserving its right to choose the means of transportation. T

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.


5. Payment methods

Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Montymagpie.co.uk allows you to choose among different forms of payment: the accepted forms of payment could vary according to the buyer’s country. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Montymagpie.co.uk to terminate the contract immediately. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order.

Payment must be made before supply of the products, there will be no delivery until cleared funds are received.

Payments shall be made by you without any deduction whatsoever. In the event of a valid cancellation, for refund, we use the same means of payment as you used in the original transaction.


6. Delivery

The products purchased on the Website are delivered at the address communicated at the time of ordering. Details of specific shipment restrictions for each product you wish to purchase may be shown on our web site or checkout. The customer is responsible for the accuracy of the information provided when ordering. In case of mistake in the addressee’s contact details (in particular surname, first name, street name and number, postal code, city name, telephone number or e-mail address), Montymagpie.co.uk shall in no event be held liable for the impossibility to deliver the order.

Orders are sent via Royal MAil - First Class and will typically arrive within 1-3 business days (Monday-Friday, excluding holidays) following receipt of shipping confirmation email. All items destined for your delivery address will be shipped with some form of delivery confirmation where possible. If delivery cannot be made to your address for reasons beyond our control we will inform you as soon as possible. Whilst uncommon, shipping problems can occur, but we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If you have an issue with your order that is related to shipping, please contact the fulfilment partner included in your shipping confirmation email as soon as possible (and no later than 30 days after acceptance of your order).

Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make later.


7. Passing of ownership and risk

Montymagpie.co.uk retains the ownership of each product delivered until payment in the amount due for the respective product is made fully and received by Montymagpie.co.uk. The risks relating to the products shall be transferred to the customer at the time the products are handed over or of default of acceptance.

In case of non-payment, Montymagpie.co.uk reserves the right to claim the ownership of the respective product.


8. Right of cancellation

Please notify us of any missing products, or damage or defects to the products promptly following delivery or once you become aware of them.

If you are contracting as a consumer, you have the right to cancel this contract within 14 (fourteen) days, from the day after the day of receipt of the products, without incurring any obligation or liability to Montymagpie.co.uk.

9. Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. If you wish to return a product please visit our Returns Page

10. Refunds policy

Our refund policy is as follows:

Cancel an order within the Cancellation Period described in paragraph 8:

a) If you have not already received the product, Montymagpie.co.uk will refund the amount you paid in respect of the order. The refund will be made promptly and at the latest within 14 fourteen days as from the date on which we received the notification of your cancellation of this contract. For this refund, we use the same methods of payment as you used in the original transaction.

b) If you have already received the product, you must return the product as soon as possible to us and, in any event, within 28 days of Delivery. The details of where to return the product will be set out in the Returns Documents. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

If we do not receive the product back from you, we may arrange for collection of the product from your delivery address at your cost. Montymagpie.co.uk will refund or re-credit you for any sum that has been paid by you, or debited from your payment method for the goods.

You do not have the right to cancel the contract if, for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. You must only pay for any loss in value of the goods where this loss in value is a result of handling of the same by you, which was not necessary for the purpose of inspecting the quality, features and functionality of the goods.


11. Warranty & After Sales

All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply


12. Limitation of Liability

We are responsible to you for foreseeable loss and damage caused by us, but Montymagpie.co.uk and the “Fulfilment partners” shall not be liable to you for any loss or damage in circumstances where:

  • there is no breach of a legal duty owed to you by ourselves, Suppliers or by their employees or agents;

  • such loss or damage is not a reasonably foreseeable result of any such breach;

  • any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits in any way our liability or the “Fulfilment partners” where it would be unlawful to do so. This includes liability for death or personal injury caused by intention, negligence or fraudulent misrepresentation.

You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

We, and the “Fulfilment partners”, have no liability for business losses or re-sale purpose, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause above mentioned our entire liability for any order for Products from you will be limited to the total price of the Products ordered by you.

NOTHING IN THESE CONDITIONS SHALL OR BE CONSTRUED AS LIMITING OR EXCLUDING OUR LIABILITY TO YOU, WHERE UNDER MANDATORY LAWS APPLICABLE IN YOUR TERRITORY, SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED BY CONTRACT.


13. Data Protection and Privacy

The Montymagpie.co.uk Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view Montymagpie.co.uk Privacy Policy, click here. Our web site may use "Cookies" to provide the best possible online experience as you browse our site. Please refer to our Cookie policy on our main site for further details. please click here.


14. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies, terms and conditions set out at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).


15. Governing Law and Jurisdiction

Contracts for the purchase of products through this website shall be governed by, and construed in accordance with the English law. The relevant courts of the United Kingdom shall have jurisdiction in respect of any dispute arising from contract between you and us and these conditions of sale.

If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside. Please click on the button marked "I Accept" at the end of the order process, you will be agreeing to these terms. Please understand that if you refuse to accept these conditions of sale, you will not be able to order any products from this website.

You may print a copy of these Terms or save them to your computer for future reference.